Delivery
Hebe gets around
Wherever you are, Hebe is just a click away. From anywhere in the world, you can
organise that special gift for your loved one in Australia and rely on hebe to deliver
it to your specifications.
If you have any queries about your delivery, please contact hebe.
Delivery areas
Delivery fees
Delivery times
Special deliveries
Delivery areas
Hebe delivers fresh flowers and gifts to all Australian major cities and surrounds,
and will do the very best in other areas across Australia.
If you’re not sure if hebe goes to the area you want, please search this website.
And don’t forget – hebe is well-connected, so if your delivery is outside hebe’s
reach, we can suggest the best people to use.
Delivery fees
All deliveries incur a delivery charge of $12.95. If you gave the wrong information,
causing hebe to re-deliver the order, you will incur a second delivery fee. If it
was hebe’s fault, you won’t be charged the extra fee.
For more information, see refunds and returns.
Delivery times
Hebe delivers to homes Monday to Saturday between 9am and 7pm, and businesses Monday
to Friday between 9am and 5pm.
Hebe offers same-day delivery for orders placed before 1pm Monday to Friday and
9am on Saturday.
While hebe offers timed deliveries only for funerals, if you have a reasonable request,
hebe will do what we can to meet it – just let us know when placing your order.
Special deliveries
Some occasions deserve extra-special care.
Funerals
Hospitals
Valentines Day
Mothers’ Day
Funerals today of all days, everything has to be
just right. Hebe treats funeral orders with exceptional care, and offers deliveries
timed for the start of the funeral. To help things go smoothly, please provide the
name of the deceased, name and address of funeral home or location and commencement
time.
Hospitals whether it’s a get well greeting or welcoming
a new baby, nothing says ‘I’m thinking of you’ like a cheeful bunch of flowers.
Before placing your order, bear in mind that:
- cut flowers are more appropriate than arrangements
- there may be space restrictions, so choose a practical-sized bunch
- most hospitals don’t accept floral arrangements that contain soil
- some hospitals don’t allow deliveries to intensive or special care units.
When placing your order, please provide the name of the recipient (and whether they
are staff or a patient), the ward name or number, the name of the hospital and the
street address.
Valentines Day one of hebe’s busiest days of the
year, timed deliveries aren’t possible. As per normal deliveries, hebe delivers
to business addresses up to 5pm and homes up to 7pm. Make sure you place your order
early to avoid disappointment.
Mothers’ Day Another busy day for hebe, your gift
may be delivered the day before depending on when our couriers are available. We
deliver up to 7pm. Please place your order early to avoid disappointment.