customer service
A good friendship is all about trust, and you can trust hebe to impress with service, quality and results. That's because hebe understands that you're sending you're true sentiments, not just flowers, and will take every care to express them exactly as you wish.
Hebe always delivers - on quality, value and service. All gifts are prepared by the best floral designers around Australia to ensure they meet hebe's exacting requirements for quality, freshness and design.
Yet sometimes even the best of friendships can experience a hiccup - in such times, a true friend listens and responds to get things back on track as quickly as possible. That's why hebe's friendly customer service representatives are on-hand to take your feedback, help with your order or discuss any concerns - simply contact us.
It's what you expect from a friend like hebe.
Hebe guarantee
Substitutions
You and hebe - a great partnership
Hebe guarantee
Hebe is so confident youll be totally satisfied with your purchase and our service that, if youre not, hebe will replace or refund your orders total value. Thats the hebe guarantee.
If you wish to use the hebe guarantee, please contact us within 7 days of delivery. Any refunds will be credited back to the credit card used to place the order. Also, please keep any flowers you are not happy with in case hebe needs to assess them.
Substitutions
Hebe strives to provide the exact gift in every way, from the flower type to colour, size, shape and design. Sometimes, things outside of hebes control, like seasonal ability or colour variations, mean this isnt possible.
When this happens, hebe will need to substitute part or all of your order, and will attempt to contact you prior to delivery. Hebe will take great care to select flowers in keeping with the theme and message you have chosen and of similar appearance, colour and meaning, to equal or greater value of your order.
To help avoid the need for substitution, make sure you place your order as early as possible.
You and hebe - a great partnership
Hebe bends over backwards to ensure your hebe experience is a great one. In return, hebe asks that you:
- keep your log-in details and password private and secure
- provide accurate and detailed information when you place your order
- place your order as early as possible to avoid disappointment
- check that hebe delivers to the area and the delivery times
- order by cut-off times for same-day delivery
- follow the care instructions that come with your flowers
- contact hebe with any concerns or queries (and positive feedback, too).
Most flowers last at the very least three to seven days depending on the care they receive - you can help them stay fresh by following the care instructions that came with them, making sure they get water and protecting them from elements such as heat.