terms & conditions
Hebe Guarantee
Hebe is so confident you’ll be totally satisfied with your purchase and our service
that, if you’re not, hebe will replace or refund your order’s total value. That’s
the hebe guarantee. ...more
Substitutions
In some special circumstances, hebe will need to substitute part or all of your
order, and will attempt to contact you prior to delivery. Hebe will take great care
to select flowers in keeping with the theme and message you have chosen and of similar
appearance, colour and meaning, to equal or greater value of your order. ...more
Delivery
Hebe delivers fresh flowers and gifts to all Australian major cities and surrounds,
and will do the very best in other areas across Australia. If you’re not sure if
hebe goes to the area you want, please search this website. And don’t forget – hebe
is well-connected, so if your delivery is outside hebe’s reach, we can suggest the
best people to use. ...more
Anonymity
Hebe loves a good secret, so won't reveal who you are to the recipient without your
expressed permission - even if they ask really, really nicely. Hebe treats all orders
as anonymous and, if the recipient does want to know who sent them, hebe will contact
you to find out what you want us to do. ...more
Privacy
Hebe is your most loyal friend, never revealing your personal information to anyone,
unless required to by law or with your expressed permission. Hebe would rather gauge
out our eyes than sell any information to third parties. ...more
Refunds
Hebe aims to deliver to your exact specifications from start to finish and, along
the way, impress you with great customer service. Sometimes, despite hebe's best
efforts, things don't quite go as planned. ...more
Cancellations
Let's face it, life can be messy. One moment you're ordering flowers for your sweetheart,
the next you're swearing you'll never speak to them again. Whatever the reason,
if you need to cancel your order, contact hebe asap. ...more
Customer log-in
As a friend of hebe, you'll have your own log-in and password. These give you access
to the members-only section of the site, and allow you to access and update your
information at any time. ...more
Credit Card Security
Hebe takes credit card security very seriously. To prevent the loss, misuse or alteration
of your information, hebe uses up-to-date internet security, including triple-layer
encryption technology by a secure server certification authority, firewalls and
other advanced security systems. ...more
Safe shopping guarantee
Hebe's safe shopping guarantee means that, if your card is fraudulently used on
hebe's website, you won't incur the cost. If this happens, report it through your
bank and follow their guidelines. Hebe will then liaise with the bank and reverse
the transaction. ...more